Returns & Exchanges

Returns

General Policy

Our design team at Coterie Home has hand selected these products because we love them, but we understand that you may need to make a return.

Our customers are responsible for return shipping. Refunds are via a Coterie Home store credit, less shipping and handling. Shipping and handling charges are non-refundable, unless the item received is damaged, defective or incorrect. Returns sent in that arrive with postage due will be returned to sender. Please allow 3-5 business days, from the date of receipt, to conduct a quality control review and issue a store credit. Once a store credit has been issued, you will be notified via email. 

To return an item:

Please go to our Returns Portal to begin the return process.

Damages

In case of damages, send a photo of BOTH the damaged item as well as the packaging material to hello@coterie-home.com within 48 hours of receipt.

Extended Holiday Return Window

Orders placed during our holiday period (November, through January 5th) qualify for our extended holiday return window. If you have any questions regarding this extended returns window, please email our Customer Experience team at hello@coterie-home.com.

Rug Returns

Our customers are responsible for return shipping. Once the rug has been received, a quality control review will be issued. This process takes approximately 3-5 business days from the date of receipt. A store credit will be issued. Store credits are less original shipping costs and a 15% restocking fee per rug. Please note, backorder dates are subject to change based on manufacturer production. Our team will provide notifications on impacted items as soon as we receive them. 

Requirements for returned rugs: 

  • Item(s) has been delivered within the last 21 days.
  • Rug must be unused and in its original packaging. This includes all original packaging material and original factory information and paperwork. Do not write or put any markings on the outside of the packaging.
  • Rug must be in its original packaging. This includes all original packaging material and original factory information and paperwork. Do not write or put any markings on the outside of the packaging.
  • There is a 15% restocking fee on all returned rugs and lighting.
  • Any customized size is non-refundable.
  • Rug swatches are final sale and may not be returned 

We do not accept returns on rug swatches. For any questions, please contact our Customer Experience team at hello@coterieboutique.com

Lighting Returns

Our customers are responsible for return shipping. Store credits are made, less original shipping and handling. Shipping and handling charges are non-refundable, unless the item received is damaged, defective or incorrect.  

Please note, once the fixture has been received, a quality control review will be issued. This process takes  approximately 3-5 business days from the date of receipt. A store credit will be issued once completed within 7-10 business days, less return shipping and a 15% restocking fee (per fixture).

If you receive lighting that is incorrect or damaged, please notify our customer service team within 48 hours at ​hello@coterie-home.com​. Any notifications outside this window will be denied. We cannot process a claim or issue a gift certificate on lighting that has been installed. Returns sent in that arrive with postage due will be returned to sender.  

Requirements for lighting returns: 

  • Item(s) has been delivered within the last 21 days.
  • Item(s) are unused/uninstalled.
  • Item(s) must be in the original packaging. This includes all original packaging material and original factory information and paperwork.
  • The item(s) must be packaged exactly as it was shipped. Do not write or put any markings on the outside of the packaging. Any slight variation in the repackaging could cause the piece to be damaged in transit, making the return invalid.
  • Any customized lighting is non-refundable. This includes any changes to overall chain length (lengthening or shortening).

For any questions, please contact our Customer Experience team at hello@coterie-home.com.

Artwork

All artwork is final sale. Once an order has been submitted, it cannot be changed or modified in any way.  We cannot accept returns on any artwork purchases. All artwork is carefully inspected prior to shipment, but damages do happen, and we ask that you inspect your pieces upon receipt. Please note any damages at the time of delivery. Please note, artwork may be impacted by delays in production. Our team will provide notifications on impacted pieces as soon as we receive them.

If a defect is discovered and/or delivery is refused, please contact our Customer Experience team within 48  hours at ​hello@coterie-home.com​.

Mirrors

Please contact our Customer Experience team at hello@coterie-home.com to obtain a factory return label. Our customers are responsible for return shipping. Store credits are made, less original shipping and handling. Shipping and handling charges are non-refundable, unless the item received is damaged, defective or incorrect.

Please note, once the fixture has been received, a quality control review will be issued. This process takes approximately 3-5 business days, from the date of receipt. A store credit will be issued once completed within 2-5 business days, less original shipping.

If you receive a piece that is incorrect or damaged, please notify our Customer Experience team within 48 hours at hello@coterie-home.com​. Any notifications outside of this window will be denied. Please note, backorder dates are subject to change based on manufacturer production. Our team will provide notifications on impacted items as soon as we receive them. 

Furniture

Furniture orders may be cancelled within 24 hours of submitting the order. All furniture sales are final after this cancellation window. Please note, backorder dates are subject to change based on manufacturer production. Our team will provide notifications on impacted items as soon as we receive them. We cannot accept returns on any furniture purchases. Furniture is carefully inspected prior to shipment, but damages do happen, and we ask that you inspect your pieces upon receipt. Please note any damages at the time of delivery.

If a defect is discovered and/or delivery is refused, please contact our Customer Experience team, via hello@coterie-home.com, within 48 hours. Coterie Home will replace the item or schedule a furniture medic or service technician to repair the issue at no charge to you.

Furniture that is refused due to size will be exchanged for merchandise or store credit only. We cannot cancel orders for in-stock merchandise once it has been transmitted to our vendors and fulfillment centers. Furniture that is refused due to non-damage or defect related feedback will be issued store credit, as a refund less the original shipping and handling fee charges, a 15% restocking fee, and any return shipping fees.

Furniture Shipping & Delivery Updates:

Most of our furniture items will be delivered third-party by a delivery service provider during their weekday operating hours. If in stock, most pieces ship within 3-4 weeks of order receipt. Transit typically takes 7-10 business days barring any delays. This timeframe includes hub transfers, sorting, and inspections. 

We ask that you take the time to review your delivery upon its arrival and provide a signature upon receipt. If you have any questions about how your furniture item will be shipped and delivered, please call (or text) our Customer Experience team at (833) 467-6355 or email us at hello@coterie-home.com.

Stocked Decor Items

We accept returns for decor pieces, for store credit, within 21 days of the order date, with proof of purchase. We regret that we are not able to cancel orders for in-stock merchandise once they have been transmitted to our fulfillment center

Final Sale & Clearance Items

Please note that sale and clearance items, of 30% off or more, are not returnable or exchangeable except for manufacturing defects.